Shi, Z. ., Z. . Liu, and H. . Shen. “Research On Service Quality Improvement Based on Text Analysis and Semi-Structured Interviews: A Study on Mandarin Oriental WFJ Beijingmobar”. Journal of Ecohumanism, vol. 3, no. 8, Dec. 2024, pp. 7459 -, doi:10.62754/joe.v3i8.5375.